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Returns

Once the order payment has been made, cancellations are not accepted. Changes can be made to the order before shipment, as long as they are products available in stock. In the case of products that have been ordered to be manufactured, changes can only be made up to 24 hours after purchase. In both cases an email should be sent to seolaoficial@gmail.com

Procedure for returns

The procedure for returning a product will be as follows:

1. The request must be made within fifteen (15) calendar days following the date on which the purchase was made, at our physical point or through our website.

It is important to take into account the following aspects:

The return of the garments will always be made for the value in which they were purchased, in the event that the client wishes to exchange the garment for one of greater value, he must cancel the difference; and if it is of lower value, the money is not returned and a balance will be made in favor of the client.

The garment must not have been used, and must be in the same state in which it was delivered.

The shipment must be made using the same box and/or bag in which it was received to protect the product. In the event that it cannot be carried out in the same box and/or bag in which it was delivered, the Client must return it in a protective box so that the product reaches the Azucena offices with the maximum possible security guarantees.

A copy of the delivery receipt must be included in the package, specifying the returned products and the reason for the return.

In no case will there be a refund.

Discounted or sale garments can only be exchanged by legal guarantee. These garments are not accepted as return items.

Changes CANNOT be made on discounted or rebate items.

Changes

For changes, the following indications must be taken into account:

Send an email to: seolaoficial@gmail.com indicating the reason for the change.

Ship the garment(s) through a carrier with tracking numbers. Shipping or any extra cost (such as tax) is the responsibility of the customer.

The garments must be in perfect condition, new, with their labels and without having been used or modified. Once we receive the garment, we will review it and we will notify you by mail if it meets the aforementioned conditions and if the change is viable.

Your new purchase will be sent to you with a tracking guide in the same way as the initial purchase.

We are not responsible for any adjustment and/or modification made to the garment after its purchase.

Take care of your Seola pieces, as much as you take care of yourself.

-Wash them by hand in cold water.

-Do not twist the pieces.

-Do not dry it in a machine.

-Do not iron bathing suits.